What is the primary purpose of performance indicators in iCore Operations?

The primary purpose of performance indicators in iCore Operations is to measure the effectiveness and efficiency of operations. Performance indicators serve as quantitative benchmarks that provide insight into how well an organization is achieving its objectives. They help in evaluating various aspects of operations, including productivity, quality, and customer satisfaction. By analyzing these indicators, organizations can identify strengths and weaknesses in their processes, enabling informed decision-making and strategic adjustments to improve overall performance.

While assessing costs involved in operations, outlining workflow processes, and identifying employee performance are important aspects of operational management, they are not the primary focus of performance indicators. Performance indicators specifically target the broader view of how effectively and efficiently an operation is functioning, making them critical for continuous improvement and optimization.