What is the importance of having a defined operational model?

Having a defined operational model is crucial for any organization as it provides clarity on processes, roles, and responsibilities. This clarity ensures that everyone in the organization understands their specific functions, the workflows involved, and how their contributions fit into the larger operational strategy. When roles and processes are well-defined, it leads to improved efficiency and effectiveness, as team members can coordinate their efforts without confusion or overlap. Additionally, it supports better decision-making, helps identify and resolve issues quickly, and facilitates training and onboarding for new employees.

A defined operational model also fosters accountability, as everyone knows what is expected of them and how their performance will be evaluated. This structure is essential for measuring success against defined key performance indicators and aligning operational activities with the organization's strategic goals.