What is the goal of root cause analysis?

The goal of root cause analysis is to uncover the underlying reasons for problems. This approach goes beyond merely addressing the visible symptoms of an issue, such as immediate failures or negative outcomes. Instead, it seeks to investigate the factors that contribute to recurring problems within a system or process.

By identifying these fundamental causes, organizations can implement effective solutions that address the root issue rather than just treating the symptoms. This leads to more sustainable improvements, reduces the likelihood of the problem reoccurring, and enhances overall operational efficiency. Through methods such as the “5 Whys” or fishbone diagrams, teams can systematically explore the contributing factors that lead to a problem, ensuring that interventions are targeted and effective.

The other options do not encapsulate the primary purpose of root cause analysis. For example, merely identifying superficial symptoms does not provide a lasting solution, while improving employee morale, although important, is not the core objective of root cause analysis. Additionally, focusing exclusively on recent changes overlooks the broader context that may reveal deeper systemic issues. Thus, option C accurately captures the essence of what root cause analysis aims to achieve.