What is the focus of the 'Define' step in the Six Sigma Methodology?

The focus of the 'Define' step in the Six Sigma Methodology is precisely about identifying the issues that decrease satisfaction. This phase is critical as it sets the foundation for the entire project. During the 'Define' stage, a team works to clearly outline the problem statement, understand customer needs and expectations, and determine what needs improvement.

Essentially, it is about articulating the specific issues that contribute to customers' dissatisfaction or other negative outcomes. This identification process often includes gathering input from customers, defining project goals, and establishing clear parameters for what success looks like. By pinpointing the problems effectively at this stage, teams can then proceed with a structured approach to address the root causes of these issues in subsequent steps. This level of clarity is what guides efforts in the later phases, ensuring that the improvements made are directly aligned with enhancing customer satisfaction and operational efficiency.