What do key performance indicators (KPIs) measure in iCore Operations?

Key performance indicators (KPIs) serve as essential metrics for organizations to evaluate their progress towards achieving specific objectives. In the context of iCore Operations, KPIs are particularly focused on assessing the effectiveness and efficiency of operational processes. They provide quantitative data that allows an organization to understand how well its processes are functioning and where improvements might be necessary.

By measuring specific aspects of operational performance—such as production speed, quality control, cost efficiency, and turnaround times—KPIs help organizations make informed decisions to enhance productivity and reduce waste. This measurement ultimately contributes to optimizing operations, ensuring that resources are utilized wisely, and aligning activities with strategic goals.

While customer sentiment, employee engagement, and market share are all important aspects of business performance, they do not specifically target the core focus of KPIs within operations. These elements are typically evaluated through different means and metrics that are separate from the operational efficiency KPIs. Therefore, the effectiveness and efficiency of operational processes are rightfully the focus of KPIs in iCore Operations.