How does the Shingo System view defects in processes?

The Shingo System emphasizes the importance of continuous improvement and the elimination of waste in operational processes. Within this framework, defects are viewed as preventable issues that arise from flawed processes rather than as an inherent part of production or the result of poor management decisions.

This perspective advocates for designing processes that inherently reduce the likelihood of defects occurring. It involves employing feedback mechanisms that allow organizations to learn from mistakes and continuously enhance their systems. By focusing on prevention rather than simply accepting defects as a part of the operation, the Shingo System encourages a proactive approach to quality and efficiency.

This approach underscores the belief that with correct process design and proper feedback loops, organizations can achieve higher standards of quality, thus minimizing or even eliminating defects. Such strategies align closely with lean principles, which seek to optimize processes and deliver maximum value to customers while reducing waste.